Effective Date: 17 July 2026

Welcome to SHEMADE (“we”, “our”, “us”). These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to comply with these Terms & Conditions. If you do not agree, please do not use our website.

1. About Us

SHEMADE is an online platform offering handmade jewellery, imitation jewellery, rakhis, home décor, art & craft products, personalized gifts, and other handcrafted creations.

2. Eligibility

By using this website, you confirm that:

You are at least 18 years old or using the website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into a binding agreement.
The information provided by you is accurate and complete.

3. Products

Every product available on SHEMADE is handcrafted. As handmade products are individually created, slight variations in:

Colour
Texture
Finish
Size
Design placement

may occur. These variations are natural characteristics of handmade products and should not be considered defects.

4. Product Images

We strive to display product colours and designs as accurately as possible.

However, due to differences in:

Mobile screens
Computer monitors
Display settings
Lighting during photography

actual product colours may vary slightly from the images shown.

5. Pricing

All prices are displayed in Indian Rupees (₹).
Prices are inclusive or exclusive of applicable taxes as indicated at checkout.
Prices may change without prior notice.
Promotional prices are valid only during the specified offer period.

6. Orders

Once an order is placed, you will receive an order confirmation by email or SMS.

We reserve the right to:

Accept or reject any order.
Cancel orders due to pricing errors.
Cancel orders due to stock unavailability.
Cancel suspicious or fraudulent transactions.

If an order is cancelled after payment, the applicable refund will be processed to the original payment method.

7. Payments

We accept secure online payments through authorized payment gateways.

Accepted payment methods may include:

UPI
Credit Cards
Debit Cards
Net Banking
Wallets
EMI (if available)
Cash on Delivery (if offered)

SHEMADE does not store your card or banking information.

8. Shipping & Delivery

Orders are processed within the timelines mentioned in our Shipping Policy.

Delivery times are estimates and may vary due to:

Courier delays
Public holidays
Weather conditions
Natural disasters
Other unforeseen circumstances

We are not liable for delays beyond our reasonable control.

9. Cancellation

Orders may be cancelled before dispatch.

Customized or personalized products cannot be cancelled once production has started.

10. Returns & Refunds

Returns are accepted only in accordance with our Return & Refund Policy.

Returns may be accepted if:

Wrong product received
Product damaged during transit
Manufacturing defect

To initiate a return, customers must contact us within 48 hours of delivery and provide photographs and an unboxing video, where requested.

11. Customized Products

Customized or personalized products are made specifically according to customer requirements.

Therefore:

They cannot be cancelled after production begins.
They are generally not eligible for return or exchange unless damaged or incorrectly made.

12. Intellectual Property

All website content, including but not limited to:

Logo
Brand name
Product designs
Product photographs
Videos
Graphics
Artwork
Website content
Text

is the exclusive intellectual property of SHEMADE and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

13. User Responsibilities

By using this website, you agree not to:

Provide false information.
Use the website for unlawful purposes.
Attempt to hack, disrupt, or damage the website.
Upload harmful software or malicious code.
Infringe upon the rights of others.

14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, privacy practices, or services offered by third-party websites.

16. Limitation of Liability

To the maximum extent permitted by law, SHEMADE shall not be liable for:

Indirect or consequential losses.
Delay in delivery caused by third parties.
Colour variations due to display settings.
Minor handmade variations.
Losses arising from misuse of products.

Our total liability shall not exceed the amount paid for the relevant order.

17. Force Majeure

We shall not be held responsible for any delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fire
Pandemic
Government restrictions
War
Strikes
Power failures
Transportation disruptions

18. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in the city where SHEMADE’s registered business is located.

19. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time.

Updated versions will be posted on this page with the revised effective date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms.

20. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

SHEMADE

Email: shemadeindia@gmail.com

Website: www.shemadeindia.com

Customer Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM

Note

Before publishing, update the following details to match your business:

Business name (if SHEMADE is a trade name, include the legal entity if applicable)
Registered business address
Contact email and phone number
GST details (if applicable)
Registered office location for jurisdiction
Actual shipping, cancellation, and return timelines so they match your operational policies.